Customer Portal

The More Aware They Are, the Happier Your Customers Will Be

Your customers are becoming more sophisticated and proactive about water and energy use. They’re on the lookout for better ways to cut their usage and expenses. Our Customer Portal is a good place to start.

Our solution

Use this web-based, interactive application to create easy-to-read usage charts, graphs, billing estimates, tips and more. The Customer Portal provides virtually everything a customer needs to correct current issues and make more informed decisions about future usage.

You can customize the interface to highlight important information and your customers can access the portal any time they need it. When you put this data at their fingertips, you can reduce call volumes and provide greater customer control over water and energy use. And when people gain awareness and control, they not only reduce usage and lower expenses, they become happier customers.

Features

• Customized, utility-branded interface
• One-stop shop for usage, billing and energy profile information
• Customer engagement in billing and usage
• Email or text alerts on important account information
• Home energy profiles
• Educational information
• Cost-saving tips

Download the playbook: Consumer Demand Drives Need for Better Data

Benefits to you

• Minimizes routine customer calls
• Reduces energy and water waste
• Improves billing and usage relationship
• Enhances customer satisfaction
• Offers an effective tool during conservation initiatives

Benefits to your customers

• Enables easier access to more information
• Empowers them to better manage and adjust water and energy usage
• Helps them target energy goals and budget within their means
• Personalizes their information
• Notifies customers about important account information

Overview of the Sensus Analytics Customer Portal

Customer Stories: Cedar Park, TX