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Xylem + Dragos To Offer Incident Response for Water/Wastewater Operators

Xylem is partnering with Dragos, an industrial security company, to offer an Incident Response Retainer which will help customers protect their digital investment and safeguard their operations.

Download the Dragos IRR Datasheet


Why Invest in Cybersecurity?

Cybersecurity is the protection of a computer system and networks from disruption, manipulation, theft, or damage of the services they provide. The Incident Response Retainer brings the water and cybersecurity expertise of Xylem and Dragos together to help customers prepare for or remediate adverse cybersecurity events.

  • $8 trillion USD

    Cybercrime is predicted to cost the world $8 trillion USD / 7.5T € in 2023 and reach $10.5T USD / 9.8T € by 2025.

  • 150 Vulnerable Products

    Used in water and wastewater systems in the US.

  • 3rd Most Targeted Sector

    When compared to other critical infrastructure in the US.

  • Number of Threat Actors Increasing

    Seven threat actors shown to specifically target water and wastewater infrastructure in the US and globally.

  • 20,000 Utility Employees

    Say cyber threats are what they fear could have the biggest impact on operations.

  • $18.2 Million USD

    In costs incurred due to the 2019 ransomware attack against the City of Baltimore’s water utility.

The Offering

Incident Response Retainer (IRR) is an annual subscription to Dragos’s incident response service. In the event of a security incident, customers can call their dedicated Dragos account representative and receive urgent assistance in response to the incident. System assessment and hardening will help prevent incidents, and IRR acts as another layer of protection for the case when a cyber incident occurs. It is a proactive approach to preparing for the worst. 

  • Value for Utilities: 

    • Security without having to invest in headcount
    • Helps secure all aspects of a network – not just Xylem Solutions
    • Prepaid retainer hours can be applied to any Dragos professional service offerings, including: training, threat hunting, and assessment services  

  • Technology delivery:

    • A vulnerability assessment of the existing network is included with onboarding
    • Vulnerability assessments provide the data needed to harden utility networks against attack, and IR offers protection in case of an attack
    • Dragos Incident Response Service plans are based on prepaid retainer hours with specific response time service level agreement (SLA) commitments

  • Benefits: 

    • Short execution time / quick onboarding
    • Evaluation and strengthening of existing security measures with onboarding 
    • Works in correlation with existing security systems as an extra layer of protection 
    • Partnering with Dragos, a world-class, trusted cybersecurity resource

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Who is Dragos?

Dragos has a global mission: to safeguard civilization from those trying to disrupt the industrial infrastructure we depend on every day. The practitioners who founded Dragos were drawn to this mission through decades of government and private sector experience.

Dragos codifies the knowledge of our cybersecurity experts into an integrated software platform that provides customers critical visibility into ICS and OT networks so that threats are identified and can be addressed before they become significant events. Our solutions protect organizations across a range of industries, including power and water utilities, energy, and manufacturing, and are optimized for emerging applications like the Industrial Internet of Things (IIOT).

Dragos is privately held and headquartered in the Washington, DC area with regional presence around the world, including Canada, Australia, New Zealand, Europe, and the Middle East.

  • Flexible Retainer System

    Unused incident response hours can be applied to training, threat hunting, or a vulnerability assessment from Dragos.

  • Active Onboarding

    Assess network during onboarding and find existing weaknesses, a key part of incident prevention.

  • Established Name in ICS Security

    Involved heavily in electric, oil and gas, and expanding to water. Often brought in as experts to discuss industrial and OT security.

  • Expanded Offerings

    A range of security products and services beyond Incident Response are offered to fit each customer’s needs.