Global Services Locations
Xylem is a leading water solutions provider for the microelectronics market with the knowledge and expertise to effectively service your water and wastewater equipment.
Xylem improves upon the traditional approach to service by leveraging decades of experience in water system design, an unmatched local service network and digital remote monitoring technology to deliver the quality and quantity of water you need – when you need it.
- Best-in-class safety practices
- Vertical market knowledge and expertise
- Custom service plans to meet your needs
- Local & regional stock of common parts
- 24/7 remote monitoring with real-time visibility and response
- Structured service technician training
- Providing the largest service network in North America
140+
300+
Service Technicians
2hrs
Avg. travel time to 90% of industrial customers
Our Commitment to Safety
Our first and most important obligation is the safety of our employees and our customers. Xylem’s safety process incorporates best-in-class techniques and tools to ensure safe working conditions.
Xylem empowers all employees to work safely and prevent injuries. One of the primary tools we utilize to ensure safe working conditions is the TAKE 2 process.
The TAKE 2 process:
- Assess the risk
- Analyze how to reduce the risk
- Act to ensure safe operation
Every Xylem employee has the right, authority and responsibility to stop unsafe work. We also provide standard work instruction, conduct behavior observations and engage in daily safety discussions.
Xylem is a member of ConstructSecure® Inc. with our safety statistics available for review.
Microelectronics Knowledge & Expertise
Xylem has more than 40 years of experience in designing, manufacturing and servicing ultrapure water systems (UPW) for microelectronics applications. We have kept pace with technology changes in this fast-paced industry, providing advanced water treatment technologies to help semiconductor companies reach their objectives.
We continue to invest in and are committed to supporting the semiconductor industry with technical expertise, our own in-house UPW systems and development of new technologies in our 1,700 square-foot Microelectronics Technology Suite.
Wide Range of Services
UPW systems require careful attention to preventative maintenance to prevent downtime. Evoqua provides parts and services for UPW systems to help you maintain your system for reliable operation.
In addition to offering a full range of waste treatment systems—hydrofluoric acid waste, ammonia waste, AWN, copper (CMP) waste, dicing and back grinding waste—Evoqua provides critical services to help you meet your discharge and sustainability goals.
UPW/Wastewater System Services*
| Filter replacement | Cartridge filters, ultrafilters, micro filters, RO membranes |
| Media replacement | Carbon, filter sands, softener resin, cation, anion and mixed bed resins, and specialized media |
| Preventative and routine maintenance | Rotating equipment, filters, probes, gauges, reagents, pH, conductivity, chlorine, hardness calibrations, etc. |
| Filter press operations | Run filter press cycle to free up operations/technicians for other activities |
| Service carbon and deionization | Scheduled and emergency replacement of ion exchange vessels and carbon vessels with new media |
| Performance testing and analytical | Water quality testing (in-house, on-site and third party) analysis |
| Santization | Chemical and ozone sanitization services |
Note: This table provides a high-level summary of services. Please ask your Xylem representative about additional service offerings.
*Performance limitations depend on feed conditions, overall installed system design, and operation and maintenance processes, please refer to operations manuals. For specific information on disinfection claims, please visit: https://www.xylem.com/en-us/resources/articles/disinfection-performance-and-validation/
System Audits
Is your UPW system performing as well as it can and delivering the quantity and quality you require? Xylem can help by conducting a comprehensive system audit.
An Xylem technical expert will inspect your overall process, existing equipment and gather key operating parameters and water analyses to develop a system model. A full system report will be provided with recommendations to improve performance such as water conservation, water quality, reliability, and operating costs.
Local & Regional Parts
Xylem is your one-stop-shop for parts and resin with a central distribution facility in Rockford, IL and locally stocked critical spares at our 90+ branch locations in North America. This reduces risk from supply chain issues and ensures you have the parts you need.
Our Rockford, IL warehouse is the primary distribution center, stocking over 6,000 replacement parts and 600 batches of various types of ion exchange resin for semiconductor, nuclear, food & beverage, pharmaceutical and general industrial clients.
Service Technician Training
Xylem service technicians go through a formal multi-tiered training program. This ensures reliable and consistent service performance across customer sites for peace of mind.
Digital Water Management
The Water One® services platform is a revolutionary, outcome-based, digital water management solution which combines Xylem’s water expertise, proactive service, proven technology and data intelligence. This ensures your water treatment system is fully optimized by using technology to drive efficiency in operation and service.
UPW Distribution Trailer
The ultrapure water (UPW) distribution trailer is a robust water treatment solution for short-term high purity water applications. This mobile solution can provide temporary makeup water to keep production running during equipment failure, replacement, or facility expansion. It also increases the speed to market for new facilities by providing high quality water for rinsing applications.
Driving Sustainability
Xylem is committed to helping the world be more sustainable through our solutions and in our operations. Sustainability is a core value at Xylem that is driven by our culture and comes to life in our work:
We transform water for our customers, communities, and the planet
We embrace inclusion and diversity as primary catalysts for innovation
We are stewards of environmental health through our actions and conduct
Our offerings are aligned with the United Nations Sustainable Development Goals (UNSDGs), allowing us to help our customers create a more sustainable future.
