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Xylem’s Approach to Product Security

Digital transformations increase the importance of secure solutions

Digital transformations increase the importance of secure solutions

As technology transforms the water sector, making it more efficient, resilient, and cost-effective, having a strategy to address cyber risks in a digitally-connected world is key.

To ensure digital transformation and operational resilience go hand-in-hand, governments, water operators, and technology partners must work together to keep critical water and wastewater systems safe.

Strong cybersecurity preserves the value of digital technology

Strong cybersecurity preserves the value of digital technology

Staying secure in a digital world is essential to safeguarding your success. A robust and agile cybersecurity program can keep water flowing safely and efficiently while minimizing disruption. Developing and maintaining a cybersecurity strategy requires expertise and continuous effort.

At Xylem, we partner with our customers, utilities, suppliers, and other businesses worldwide to mitigate cyber risk and ensure their operations are resilient. Our cybersecurity approach helps to build customer trust, so that digital technologies can be used safely and seamlessly.

Our approach prioritizes: 

  • Secure solutions: We ensure our systems are secure by design – minimizing cybersecurity vulnerabilities and building in security features.
  • Swift response: We monitor connected units’ performance to rapidly respond to any newly discovered threats to the system.
  • Secure operations: We help customers to deliver optimally by staying on top of cybersecurity threats and protections.

Our approach and expertise as a water technology provider is based on two key principles:

  • An Ongoing Journey: Technology – and cyber risk – are always evolving. An effective cybersecurity program is a journey, not a destination, requiring continued vigilance and development. 
  • A Shared Process: While digital technologies support all elements of operations, they can also introduce risk. We partner with our customers to help them manage the risk and ease their concerns through shared responsibility.

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