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Frequently Asked Questions

Here are the most frequently asked questions, sorted by category. 

If you cannot find the answer to your question on this support page, fill out the Contact Us form and we will be happy to help you. 

  • Feature FAQs

    Covering an overview of Avensor for Web and Mobile applications

  • Device FAQs

    Covering Custom Devices, ATU, Aquavar, Ecotouch, Nexicon, MyConnect and other general device questions.

  • Connectivity FAQs

    Covering CCD 401, Digital and Analog Inputs, Digital Output, Modbus, Connectivity issues and general connectivity questions.

  • Administration FAQs

    Covering both User and Customer administration, as well as Regional Partner questions.

  • Event FAQs

    Covering event types including alarms, anomalies, incidents and call list questions.

  • Station FAQs

    Covering station management and station model questions.

  • Data FAQs

    Covering analytics, live data, API and AvensorOPC questions.