FAQs for Suppliers Transitioning to Coupa for Xylem Monterrey

Coupa Source to Pay is Xylem’s new digital platform that simplifies and streamlines our procurement process—from sourcing to purchase orders to invoicing and payment.

We’re committed to strengthening our supplier partnerships and making it easier to do business with us. Coupa will help create an efficient, transparent, and collaborative process for both Xylem and our suppliers.

No. This change only applies to Xylem Monterrey (SMS910520NZ8). If you supply to other Xylem locations, please continue to follow your current processes with those sites.

No. The Coupa Supplier Portal is completely free to use.

At go-live, you will receive an invitation from do_not_reply@supplier.coupahost.com to connect with Xylem Monterrey via the CSP. If you don’t see the email, check your spam or junk folder and ask your IT team to whitelist this address.

You should register for and attend a CSP training session prior to go-live. If you have not received a registration link, please contact supplier.enablement.amer@xylem.com.

Yes. Your designated administrator will manage your company’s profile and can invite additional colleagues to join after onboarding. There’s no limit to the number of users.

You’ll use the Coupa Supplier Portal to:

• Receive and manage purchase orders
• Submit invoices electronically
• Track order and payment status in real time
• Update your company profile, including remittance and tax info

Yes, you can still receive POs via email. However, using the Coupa Supplier Portal is strongly recommended for the best experience. It allows you to flip POs into invoices with just a few clicks, track status updates, and communicate directly with Xylem.

You’ll submit invoices through the Coupa Supplier Portal. This helps reduce errors and ensures quicker processing and payment.

All existing transactions will continue through the current process. Only new purchase orders and invoices issued by Xylem Monterrey (SMS910520NZ8) after July 1 will be handled through Coupa.

To ensure a smooth transition:

• Add Xylem Monterrey (SMS910520NZ8) as a customer in your ERP system by June 30.
• Register for and attend a CSP training session.
• Confirm your IT team has whitelisted do_not_reply@supplier.coupahost.com.

On July 1, your CSP invitation will be sent, and you'll be able to log in and begin using the portal.

• Contact supplier.enablement.amer@xylem.com or your local Xylem contact.
• Review the Getting Started with the Coupa Supplier Portal | Coupa guide.